The USACarTags Customer support team is available Monday through Friday, 9 AM – 5 PM PST. You can reach one of our helpful and friendly customer service agents by phone at 844-876-9876 and pressing option 2 or via email at support@usacartags.com. You can also submit an online inquiry by visiting our contact page.

Renew your vehicle registration or tags: Renew your registration with eTags every year.
Replace your decal or sticker: If your plate sticker or decal was lost, stolen, or damaged, you can order a replacement with USACarTags.
Transferring a California Title: If you have a California title that you need to transfer ownership for because the vehicle was sold, inherited, or gifted, you can place your order with USACarTags and use our convenient online platform to communicate with a title specialist and complete the process without setting foot in a DMV office.

At USACarTags, we take great pride in providing fast processing and exceptional customer support for those looking to renew or replace their registration or transfer a California title. USACartags provides:
Digital copy of your new registration card available once the order has shipped.
Online renewal of your registration regardless of how many weeks or months the tags have been expired.
Shipment out of state regardless of the mailing address on file with the DMV.
Order status updates sent by email, text message, and available via our status page.
One time free replacement if a registrations is lost in the mail.
Annual or bi-annual email or text reminders when it comes time to renew your registration again.
Dedicated customer support by phone or email without long and unnecessary wait times.

Registration renewal and replacement orders cannot be canceled. A title transfer order may be canceled If the transaction has not yet been submitted to the DMV but a cancellation fee between $20 and $50 will apply depending on when in the process the order is canceled.

At USACarTags, we take great pride in providing an instant check of DMV fees, fast processing and exceptional customer support for those looking to renew their registration. USACarTags provides:
A downloadable copy of the registration card, or eTag, available within minutes after the order is submitted.
Multiple payment options including a flexible monthly payment plan option that still allows immediate renewal.
Order status updates sent by email and available via our status page.
Annual email reminders when it comes time to renew again.
Notification of issues barring you from completing the registration renewal.
A priority shipping option to anywhere within California, Arizona, and Nevada (no PO Boxes).

The California DMV allows vehicle owners’ to renew their registration up to 75 days before the current tags expire. Attempting to renew before then, will result in you being issued a replacement of your current tags. Should your tags already be expired, the DMV allows online renewal for up to 6 months after the expiration date. If your tags are more than 6 months expired, you will need to renew in person.

If standard shipping is selected, tags will be delivered to the address provided at the time of order within three (3) to seven (7) business days. If priority overnight shipping is selected:
Monday through Thursday before 3 PM; tags will be delivered to the address provided at the time of order the next day (not including Sundays).
Monday through Thursday after 3 PM; tags will be delivered to the address provided at the time of order within 2 days (not including Sundays).
Friday; tags will be delivered to the address provided at the time of order the following business day (Monday, if not a federal holiday).

Yes, you can complete your transaction with us so that fees are posted to the DMV immediately showing that you have renewed. However, your registration cannot be printed and shipped until we receive smog verification although you will be able to print a temporary copy of your registration card. If smog is required, you can visit any authorized inspection station to have the smog test completed. Email us your smog certificate or smog certificate number so that we can mail out your registration. It is important to note that:
1. USACarTags does not receive digital notification of smog completion. You must email or call or support team so that we can clear your smog.
2. Smog certificates are good for 90 days after the completion of the test. We must receive notification of the completion of your smog within that time frame that you can avoid having to do a second smog test.

Not only do we offer payment by any major credit card including American Express, we are also the only ones to offer a flexible payment plan option. You can choose a 12 month payment plan through PayPal Credit while still being able to post fees to the DMV immediately. This means you can renew your tags right away and pay the total cost over time. Approval is simple, fast, and done from within our online renewal platform.

Yes, we can print you a replacement and mail it standard or priority mail to the address of your choice. As with the completion of renewals, replacement fees are instantly transmitted to the DMV and the replacement order cannot be canceled or reversed.

If smog is required or if the name of a registered owner was not provided at the time of order, this will cause delays in shipment. Smog verification needs to be emailed to us as well as verification of the name of the registered owner if required, before we can ship your tags. Our customer service team is constantly checking for these issues and following-up by phone and email to ensure delays are minimized.

If you selected standard shipping at the time of order, it may take 3 to 7 business days for you to receive your tags. If you selected priority shipping at the time of order, it will take 24 business hours for delivery and you will have a tracking number and can contact GSO directly for updates on delivery. While we are not responsible for non-delivery of tags once shipped, we will make sure to contact you if your tags are returned to us. If your tags are lost in the mail, you can obtain a fee replacement in person or by mail through the CA DMV. Our eTags customer support team can assist you with the proper paperwork.

While we work diligently to assure our online renewal platform works seamlessly, if you have experienced an error when trying to renew, please contact our customer support team. You may be attempting your renewal at a time when the DMV database is down. If you completed your order and received an error message only on the confirmation page, we will be able to complete your renewal automatically when the DMV database is back up. If you did not pass the payment page, you may try again at a later time. Sometimes though, the issue is as simple as correcting an invalid expiration date entered or verifying the address for a vehicle that is leased. However, for other issues related to registration suspensions, for example, you may need to contact the CA DMV directly to resolve this and renew.

You may be able to pay your suspension through USACarTags and we will process the suspension clearing on your behalf. When you are placing your order and if we can immediately determine, you will be asked for your insurance information and the additional DMV suspension fee will be added to your order. Once we have paid that suspension on your behalf, it will take a few days before the DMV clears your suspension. If you are close to your expiration date, you may be assessed late renewal fees. This is not something we can control.You may also visit this page to do a vehicle inquiry. If required, you will be provided the option to pay the insurance reinstatement fee or call 1-800-777-0133 to have a phone agent with the DMV clear the insurance suspension. Once that has been cleared and at least 24 hours have passed, you can attempt to resubmit your registration renewal order online.

If you inadvertently submitted your renewal order more than once via our website, any duplicate charges are automatically voided within 24 hours. You will only be charged for each tag or vehicle we can successfully renew. If you were charged for your renewal by eTags and then by the DMV website or at a DMV office, the double payment needs to be refunded by the DMV. Once we collect registration fees, that is instantly transmitted to the DMV but they may not update their database to show that you are renewed for several hours which allows you or another authorized individual to submit payment again via another means. The duplicate registration card and sticker along with a completed refund form can be mailed or taken in person to a DMV office to obtain the refund of the double payment.